Unhappy with picture quality

[Blow-in]

I appreciate the update even if it is bad news. If you weren't shooting in RAW I'd suspect that the image settings were something other than standard but according to page 63 of my handbook (and logic) image settings are not applied to a RAW image - but I do find the handbook a bit confusing at this stage as it says 'if RAW only' but then goes on in the next bullet to imply (I think) that some effects might apply if RAW is selected via the picture quality/size (ie when you are recording RAw + JPEG perhaps some settings do apply??).

Are you shooting in RAW only as per page 130 or RAW & JPEG? If the later, is your image setting on anything other than standard?

I know that you are not interested in JPEGs but it would be interesting to know if your camera was producing a similar tint in JPEG with the image setting at standard. I've only had my GRD IV for 10 days and am shooting in JPEG but I am not seeing any of the toning issues that your photos exhibit in your first post. The only colour distortion I have seen is purple fringing when shooting directly in to the light (as exhibited too on one of the wedding photographs posted above).

Richard

[odklizec]

Hi Justin,

I'm sorry to hear that your problem is not solved yet. I sent you a PM asking you for permission to post some crops from the photos you sent me. Did you get my message?

BTW, who you talked to in Ricoh? I can send a message about your problem to my Ricoh contact. But I'm afraid, sending the broken/non-functional camera to Ricoh is a standard service procedure. They can't do much without inspecting the camera.

[justinhannaford]

Thanks Richard/Pavel.

Richard, I have this camera set to RAW only and Adobe RGB. I have tried various settings and all appear with this green tinge so this is why, unfortunately, I am returning the camera.

Pavel, absolutely no problems in posting my photos cropped, go for it. I spoke to Ricoh via email, and the respondent did not put a name to their email. I understand they'd need to see the camera, that's not the problem, more the fact that every image I sent displayed this green tinge in large parts, and Support said there was nothing wrong the images. I am returning tonight, but I am going to ask the shop if I can take some test shots with my camera versus one form the shop and see if there any differences.

Cheers, Justin

[thelps]

I've read with interest the posts here and am perplexed but I did have one idea.

Perhaps the issue is neither electronic or software but maybe a problem with the optics.
Perhaps a smear on the lens, a coating not cleaned during manufacture or a haze on the sensor?
Just a thought!

BTW: the chap at the wedding table looks to have an X100?

[odklizec]

Hi Justin,

Thank you for the permission. Here are the crops:

crop_1.jpg (201.52 KiB) Viewed 535 times

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EXIF-Data

Image taken on: Thu Mar 08, 2012 3:51 pm

Focus length: 6 mm

Shutter speed: 1/60 Sec

F-number: F/4.5

ISO speed rating: 154

Whitebalance: Manual

Flash: Flash did not fire, compulsory flash mode

Camera-model: GR DIGITAL 4

Exposure program: Manual

Exposure bias: 0 EV

Metering mode: Pattern

crop_2.jpg (221.5 KiB) Viewed 534 times

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EXIF-Data

Image taken on: Thu Mar 08, 2012 3:51 pm

Focus length: 6 mm

Shutter speed: 1/60 Sec

F-number: F/4.5

ISO speed rating: 154

Whitebalance: Manual

Flash: Flash did not fire, compulsory flash mode

Camera-model: GR DIGITAL 4

Exposure program: Manual

Exposure bias: 0 EV

Metering mode: Pattern

crop_3.jpg (220.3 KiB) Viewed 534 times

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EXIF-Data

Image taken on: Thu Mar 08, 2012 4:18 pm

Focus length: 6 mm

Shutter speed: 1/60 Sec

F-number: F/2.5

ISO speed rating: 154

Whitebalance: Manual

Flash: Flash did not fire, compulsory flash mode

Camera-model: GR DIGITAL 4

Exposure program: Manual

Exposure bias: 0 EV

Metering mode: Pattern

crop_4.jpg (175.72 KiB) Viewed 531 times

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EXIF-Data

Image taken on: Thu Mar 08, 2012 4:18 pm

Focus length: 6 mm

Shutter speed: 1/60 Sec

F-number: F/2.5

ISO speed rating: 154

Whitebalance: Manual

Flash: Flash did not fire, compulsory flash mode

Camera-model: GR DIGITAL 4

Exposure program: Manual

Exposure bias: 0 EV

Metering mode: Pattern

Last crop is especially good example that there is something wrong with this camera, because you should not see such bad posterization in the DNG files. Not even in Fine quality JPEG. So it's definitely weird.

BTW, in your last post, you mentioned one important point that could be the clue why I cannot reproduce your problem! You are using AdobeRGB while I'm using sRGB! I will give it a try with the Adobe RGB. Could you please try the sRGB option?

I also asked you for your camera settings. Here is how you can extract them:

Go to Menu >> Key Custom options >> Reg. My Settings >> and in the appeared "Chose a Destination" window select "Card". Then simply select one of the 6 available slots to save your actual GRDIV configuration.

Now connect the camera to computer (or SD card via the card reader) and go to Myset folder, where you should see something like myset01.ifo. Then simply upload the ifo file to your post (using Post Reply button. Quick reply does not have the ability to attach files).

I will try your configuration on my GRDIV, just to see if it has something to do with the camera settings or not. But my personal opinion is that it's something HW related.

[justinhannaford]

Hi Pavel,

I have just seen your post. I went back into he store and th guy was very dismissive. He won't refund or xchange, he is sending to Ricoh. I don't think he believes me to be honest but I hope Ricoh pick up one abnormality with the camera.

Also, I have tried both sRGB and Adobe and th issue appeared with both.

3 weeks or so he thinks so let's wait and see.

One thing I wanted to ask, the guy in the shop said I had not put the cd back in the box but I can't ever remember seeing one, does the GRIV come with a cd in the box normally?

Cheers, Justin

[sergiozh]

there is no CD in the box. there is not enough space to put a CD in the box (a CD should stay horizzontally in the box and a CD can't stay horizzontally in the box).

the camera has the software in the camera for windows and for mac the camera needs no software.

i would like that ricoh would make a CD with a software for processing the raws but it does not do it.

[Blow-in]

there is no CD in the box. there is not enough space to put a CD in the box (a CD should stay horizzontally in the box and a CD can't stay horizzontally in the box).

the camera has the software in the camera for windows and for mac the camera needs no software.

i would like that ricoh would make a CD with a software for processing the raws but it does not do it.

Sergiozh is right concerning the GRD IV - no CD ROM in the box. If the shop is hassling you, just point them at the packing list in the handbook (page ii). Page viii explains that the windows editing software and guide is contained in the cameras memory. To be fair to the shop, Ricoh used to ship the software on a CD ROM - that was certainly the case for the GRD II (don't know about the III).

I'll be interested to hear what Ricoh has to say about your camera...its behaviour is not normal so there has to be a fault there somewhere.

Richard

[justinhannaford]

Thanks for the heads up re the cd. I could never remember seeing one so all good. The shop called me yesterday and offered to give me a new camera and return the initial one to Ricoh, and I am happy to say my new camera appears to be working as expected. I still need to take more photos to confirm but looks ok. Have to say that the shop were great in the end.
Now, I can hopefully get out and take some decent images!

[odklizec]

Great! I'm happy to hear they solved your problem and that new camera works as expected! Maybe they read this forum and found your post here? Good luck with your new camera and please post some photos taken with it!