I think there is either a problem with unpacking the firmware file from zip or with transfering the file to sd card. This is why I'm still asking for the "Current Version" and "New Version" values displayed by your camera. If there is displayed the same number in both fields and neither of them is 2.03, then the firmware file is most probably not on the sd card or in incorrect folder.
BTW, are you on win8? I've read about some problems with win8 at dpreview forum. I guess these could be a problem with some security measures?
Managed to unzip file but still no joy I follow the instuctions but the camera will not update the message I get is the camera telling me that the firmware that came with the camera is installed but gives me no optionto change it to new firmware
How did you transfer the frm file to the SD card? Using a card reader or by connecting the camera to computer (using supplied USB cable)? Did you get an error or warning while transferring the frm file to SD card?
And once again, what are the firmware versions ("Current Version" and "New Version") displayed in "Confirm Firmware Version" camera menu? This is a crucial information to decide if the firmware file was successfully transferred to the SD card or not. If both version numbers are the same and neither of them is 2.03, then the firmware file is most probably not where it should be.
This is what you should see after transferring the frm file to SD card: